RANRAS Mobile App privacy policy
Last updated November 8, 2026
This policy covers the RANRAS Mobile App published by RanRas. Drivers at a customer company use it to sign in, photograph truck and trailer tyres so RanRas can check that the tyre brand matches the brands on that company’s record, and send messages to their team. A message can include text, a file, and a location. It does not replace the website privacy policy or a customer agreement.
Questions and deletion requests go to info@ranras.com.
Who the app is for
The app is for adult employees of a company that uses RanRas. Your employer, not the app, creates the sign-in and gives you the email and password. The app has no sign-up screen. It is not directed at children, and we do not knowingly collect information from children.
Information the app handles
Work email and password
The sign-in screen asks for the work email and password your employer provided. The password is used only to open the app. It is not sold, not used for advertising, and not shown to other drivers. You cannot create or delete an account from inside the app.
Tyre photos
When you take a photo, the app uses the phone camera. It saves the photo on the phone with the unit number you entered and the date and time. It then sends that photo, over an encrypted connection, to RanRas at ranras.com so the tyre company name can be read.
Team messages
The messages screen lets you write to people on your company team. RanRas stores the text, who sent it, the date and time, and which conversation it belongs to. People in that conversation can read it. The customer company can also open and export its team’s messages. The app records when a message was delivered or read, so the sender can see that status, and the time you last used messages, so teammates can see that you were recently active.
Files you attach
You can attach a file you choose, such as a photo or a document. The app reads only that file. It sends the file name, file type, and contents, over an encrypted connection, to RanRas. People in that conversation can open the file. The app does not scan your photo library or other files on the phone.
Location you share
You can send your current location in a message. When you do, the app reads the phone’s location and sends the latitude and longitude with that message. The location is stored as a map link that contains those coordinates. People in the conversation can see the coordinates and open the link on a map. Opening the link sends that request to the map service that hosts it. The app reads location only for a location you choose to send. It does not use location for the tyre photo or for advertising.
Message alerts
If you allow notifications, the app registers a device token with Firebase Cloud Messaging, a Google service, so RanRas can alert your phone when a teammate sends a message. RanRas stores that token and whether the phone is Android or iOS. The alert can include the sender’s name and a short preview of the message. Firebase uses the token to deliver that alert. The app does not use Firebase for advertising or analytics.
What we do not collect in the app
The app does not show ads and does not use an advertising or analytics SDK. It does not use the microphone, contacts, or an advertising ID.
How the photo is checked
RanRas sends the tyre photo to OpenAI, a service provider, to read the company name on the sidewall. The only names the check accepts are Aelous, Firestone, Goodyear, Hankook, Jian, JK, and Michelin. Any other result is treated as Unknown. The app shows that result to the driver.
OpenAI receives the photo for this check. OpenAI may keep the image for about 30 days to operate the request. The image is not used to train OpenAI models unless the RanRas OpenAI account has opted in to training. We do not sell the photo. Message text, attached files, and shared locations are not sent to OpenAI.
Why we use it
We use the photo and the brand result to provide the inspection the driver’s employer asked for: confirming the tyre brand against that company’s record. We use messages, files, and shared locations so the driver and that company’s team can communicate about the work. We use the device token to deliver message alerts. We use server logs, such as the time of a request and a technical error, to keep the service available and to investigate abuse.
How long it stays
The tyre photo stays on the phone in the app’s private storage until the app is uninstalled or the app storage is cleared. The copy sent for the brand check may remain with OpenAI for about 30 days, as described above. Messages, attached files, and shared locations stay on RanRas servers for that customer company so the team can read them, for as long as the company is a customer, unless they are deleted as described below. The device token is kept while the app is signed in on that phone. Account records kept by RanRas for the employer’s users stay for as long as that company is a customer, unless a deletion request below is completed.
Delete a driver account, a photo, or a message
Drivers do not register in the app, so account deletion is handled by the employer. Email info@ranras.com from the company, or ask your employer to contact us, and ask us to delete the driver account and the inspection photos, messages, files, and shared locations tied to it. We will delete that account and the associated information we still hold, except for records we must keep for security, fraud prevention, or the law. Uninstalling the app removes the tyre photos stored only on that phone and stops new message alerts to that phone.
You can delete a message in the app. Before anyone else has received it, you can delete it for everyone. That removes the message and its attached file from RanRas. After someone has received it, deleting it hides the message for you and leaves the copy for the other people in the conversation.
Freezing or disabling a sign-in is not the same as deletion. A deletion request asks us to remove the account and the photos, messages, and files we hold for it.
Sharing
We share tyre photos with OpenAI only to read the brand, as described above. We share messages, files, and shared locations with the people in that conversation and with the customer company that owns the account. We share a device token and a short message preview with Firebase only to deliver a message alert. We share information with other service providers only when they process it for RanRas, and when the law requires it. We do not sell personal information.
Security
Tyre photos, messages, files, and shared locations are sent to RanRas over HTTPS. Tyre photos on the phone stay in the app’s private area, not in a public folder. A location is sent only into the conversation you choose.
Changes
If we change this policy, we will update the date at the top of this page. The Google Play and App Store listings for the RANRAS Mobile App should link to https://ranras.com/privacy/app/.